Shipping & Returns

SHIPPING & RETURNS POLICY

Last updated: October 26, 2026

Thank you for choosing artwork and products from Jennifer Mehling Fine Art. Because many of our products are original, handmade, limited, fragile, or created in small quantities, please review this Policy before placing an order.

1. Order Processing

Unless otherwise stated in an individual product listing, estimated processing times are as follows:

  • Ready-to-Gift Original Artwork: 3–5 business days

  • Other Available Original Artwork: 5–10 business days

  • In-Stock Prints and Small Products: 3–7 business days

  • Made-to-Order or Externally Fulfilled Products: Approximately 7–15 business days

  • Custom Fine Art Commissions: Approximately 4–6 weeks from commission acceptance and receipt of the required deposit

Custom commissions require a 50% nonrefundable deposit to secure an accepted commission. The remaining balance is due upon completion, before shipping or pickup, subject to the agreed commission terms and applicable law.

Rush Commissions: Rush requests may be accommodated based on availability and may incur an additional fee. Rush pricing and deadlines must be approved in writing before work begins.

All processing and completion times are estimates and do not include shipping transit time. Orders placed during holidays, collection launches, exhibitions, or other busy periods may require additional time. Customers will be notified of significant anticipated delays when reasonably possible.

2. Shipping Destinations

We currently ship within [THE UNITED STATES ].

International shipping is [NOT CURRENTLY AVAILABLE].

Customers are responsible for customs duties, import taxes, brokerage charges, and other destination-country fees unless otherwise stated.

3. Shipping Rates

Shipping charges are calculated or displayed during checkout.

Rates may reflect:

  • Package size and weight

  • Protective materials

  • Carrier charges

  • Insurance

  • Signature confirmation

  • Handling requirements

  • Shipping destination

Oversized artwork may require a custom shipping quote or specialized art carrier.

Framed Original Artwork: Framed paintings, including those containing glass, require additional protective packaging. Shipping charges may reflect the size, weight, fragility, and insurance requirements of the finished package. Shipping for custom commissions will be calculated or quoted separately unless otherwise agreed in writing.

4. Delivery Estimates

Delivery estimates are provided as a convenience and are not guaranteed.

Once a package has been accepted by the shipping carrier, delivery timing may be affected by weather, holidays, carrier disruptions, emergencies, address problems, customs delays, or other circumstances outside our direct control.

A delayed shipment is not automatically considered lost.

5. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment begins.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for:

  • Reshipping charges

  • Return-to-sender fees

  • Additional packaging

  • Other carrier costs

Original shipping charges are not refundable when delivery failure results from customer-provided address information.

6. Tracking

When tracking is available, a tracking number will be sent to the email address used at checkout.

Customers are responsible for monitoring tracking and arranging timely receipt of packages.

For valuable or oversized artwork, signature confirmation may be required.

7. Local Pickup

Local pickup may be offered for certain items by prior arrangement.

Pickup is not confirmed until you receive written instructions with an approved date, time, and location.

Customers should not arrive at a studio, gallery, residence, workshop location, or partner business without a confirmed appointment.

Orders not collected within the agreed period may be shipped at the customer’s expense or handled according to written arrangements.

8. Original Artwork Returns

Because original artwork is unique and may require specialized packaging and shipping, all original artwork sales are final, except when:

  • The artwork arrives damaged.

  • The wrong artwork was sent.

  • The artwork is materially different from the product description.

Please carefully review dimensions, colors, orientation, framing information, photographs, and product descriptions before ordering.

Questions may be submitted before purchase to info@jennifermehling.com using subject [Art Purchase Question]

9. Prints and Non-Custom Physical Products

Eligible, non-custom prints and physical products may be returned within 14 calendar days of confirmed delivery, provided that:

  • You contact us before returning the item.

  • The item is unused and undamaged.

  • It is returned in its original condition.

  • It includes the original packaging when reasonably possible.

  • It was not marked final sale.

  • It was not personalized, commissioned, or made specifically for you.

Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or sent incorrectly.

Original shipping and handling charges are not refundable.

A restocking or repackaging deduction may be applied if a returned item requires replacement packaging or arrives in a condition that reduces its resale value.

10. Nonreturnable Items

The following are final sale unless damaged or materially defective:

  • Original artwork

  • Commissioned artwork

  • Personalized products

  • Custom-sized products

  • Made-to-order products

  • Digital downloads

  • Gift cards

  • Workshop and event registrations

  • Sale or clearance items marked final sale

  • Products damaged after delivery

  • Products returned outside the approved return period

11. Digital Products

Due to the immediate nature of digital delivery, digital products are nonrefundable once access or download has been provided, except when:

  • The file is defective.

  • The wrong file was delivered.

  • The file cannot reasonably be accessed after troubleshooting.

Digital purchases are licensed for the use described in the product listing. Copyright and ownership are not transferred.

12. Damaged Deliveries

Please inspect your package promptly.

Shipping damage must be reported within 48 hours of confirmed delivery by emailing info@jennifermehling.com subject [Damaged Delivery]

Include:

  • Your name

  • Order number

  • Photographs of the exterior packaging

  • Photographs of the shipping label

  • Photographs of all interior packaging

  • Clear photographs of the damaged item

  • A description of the damage

Do not discard the product, box, wrapping, or packaging materials until we confirm that they are no longer needed. A carrier may require these materials to process an insurance claim.

Depending on the circumstances and product availability, the remedy may include:

  • Repair

  • Replacement

  • Store credit

  • Partial refund

  • Full refund

One-of-a-kind artwork may not be replaceable. When appropriate, we will discuss available options with you.

13. Lost or Missing Packages

Contact us when tracking indicates a package is delivered but you cannot locate it, or when tracking has not updated for an unusual period.

Before contacting us, please:

  • Confirm the shipping address.

  • Check around the delivery location.

  • Ask household members or neighbors.

  • Contact the carrier.

  • Allow a reasonable period for delayed delivery scans.

We will assist with available carrier inquiries or claims. However, we cannot guarantee replacement or refund for packages confirmed as properly delivered unless insurance or applicable law provides coverage.

14. Stolen Packages

Customers are responsible for providing a reasonably secure delivery location.

If a package is marked delivered but appears to have been stolen, contact the carrier and, where appropriate, local authorities. We will provide available shipment documentation but are not automatically responsible for theft occurring after confirmed delivery.

Signature service may be used for high-value shipments.

15. Return Authorization

Do not send an item back without contacting us first.

To request a return, email info@jennifermehling.com with:

  • Your name

  • Order number

  • Product name

  • Reason for the request

  • Relevant photographs, when applicable

Unauthorized returns, packages sent postage due, and returns delivered to an incorrect address may be refused.

16. Return Packaging

Approved returns must be packed securely.

Artwork should be returned using the original protective materials whenever possible. Customers may be responsible for damage caused by inadequate return packaging.

We strongly recommend tracked and insured return shipping. We are not responsible for a return that is lost or damaged before reaching us.

17. Refund Timing

After an approved return is received and inspected, we will notify you of the decision.

Approved refunds are generally issued to the original payment method within 5–10 business days after inspection. Your financial institution may require additional time to post the refund.

Shipping costs, gift wrapping, rush charges, and other nonrefundable service charges will not be included unless the return resulted from our error or a covered defect.

18. Exchanges

Because inventory may be limited, we cannot guarantee exchanges.

When an exchange is approved, any price difference and additional shipping charges may be due before the replacement is sent.

19. Cancellations

Contact us as soon as possible to request cancellation.

An order may be canceled before fulfillment begins. Once preparation, production, personalization, packaging, or shipment has started, cancellation may not be possible.

Custom Commissions: Once a custom commission has been accepted and the required 50% deposit received, the deposit is nonrefundable as agreed in writing, subject to applicable law. If the customer cancels after work has begun, any additional payment obligations or refunds will be determined according to the written commission agreement and work completed. If Jennifer Mehling is unable to fulfill an accepted commission, payments for unfulfilled work will be refunded unless another resolution is mutually agreed upon.

20. Gift Purchases

Refunds for eligible gift purchases are generally issued to the original purchaser’s payment method.

Gift recipients may request an exchange or store credit when available, but cash refunds will not be issued to someone other than the original purchaser.

21. Color and Handmade Variation

Artwork and handmade products may include intentional differences in:

  • Brushwork

  • Texture

  • Mark-making

  • Gold detailing

  • Edges

  • Placement

  • Dimensions

  • Surface character

  • Color

Computer screens and mobile devices also display color differently.

These normal artistic and handmade variations are not defects.

22. Contact

Questions about shipping or returns may be sent to:

Jennifer Mehling
Email: info@jennifermehling.com
Mailing address: 2069 Tree Top Bend Marietta, GA 30062